Tuesday, October 24, 2023

Yet another Air Canada story, with a special twist

For a long time after the government of Canuckistan privatised the former TCA (Trans-Canada Airlines, aka Tin Can Airlines) and renamed in Air Canada, it enjoyed a pretty good reputation for on-timne performance, customer service, safety etc. Within living memory it was voted the best North American airline. But not lately.

AC has been struggling since it got "woke", because the push for DEI (Diversity, Equity and Includsion) has forced the airline to hire staff based on how many boxes they check on the woke list, instead of merit. And there's a whole slew of employees now whose job is to ensure compliance with the wokeness mandate.

One of those employees is Stephanie Cadieux (woman, French-Canadian, disabled), whose lofty position is that of Chief Accessibility Officer -- the first of her kind in Canada. Recently, Mlle/Mme/Ms Cadieux (Walt isn't sure which honorifc applies) complained on X-formerly-known-as-Twitter that the airline had forgotten her wheelchair. Here's the photo she posted of Herself waiting in front of an AC service desk in a replacement wheelchair. 


Ms Cadieux left YYZ (Toronto) on Friday, October 20th, and arrived at the Vancouver airport (YVR) without her wheelchair. In her post, she wrote "I'm now without my essential equipment. Independence taken away. I’m furious. Unacceptable." ["Unacceptable" is the liberals' go-to expletive for anything they don't like. Ed.]

Unlike most helpless Canadian travellers, Ms Cadieus is in a position (maybe) to do something about the "unacceptable" service. After all, she's entitled, having been appointed Chief Accessibility Officer in May 2022. Before that, she was a member of B.C.’s legislature from 2009 to 2022 and has held several ministerial positions. 

In response to her post on X, Air Canada said that what happened is “certainly not the level of service we strive to provide” and said they would certainly do something about it, if she would just provide more information to the customer service department by filling in this form yada yada yada. Rotsa ruck, Stephanie.

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